Frequently Asked Questions
Below you'll find an array of information that should help you get the answers you need. If you don't find what you're looking for, don't hesitate to ask. We're here to help, and are always happy to provide further assistance.
How far in advance should I place my order?
We understand that it can be difficult to plan ahead, but we highly recommend ordering 2-4 weeks in advance for any custom cake. This is because we tend to book up quickly, and we need sufficient time to make sure that your order is prepared to your exact specifications.
What are your ingredients?
We are dedicated to providing you with the best quality ingredients. We use real butter, milk, flour, sugar, eggs, pure vanilla extract, premium chocolate, and fresh fruit in all of our recipes. Our products are made with the love and care that you won't find in a grocery store or wholesaler.
Do you offer any Dairy-Free, Sugar-Free, or Gluten Free products?
All of our baked goods contain dairy. Unfortunately, we do not offer any dairy-free, sugar-free, or gluten-free options at this time. However, we are currently exploring recipes that will enable us to create an equally delicious menu that can accommodate all of your requests.
Does your products contain nuts?
We do offer baked goods that may contain tree nuts and peanuts. Unfortunately, we are not a nut-free facility and cannot accommodate severe nut allergies at this time.
How can I place an order?
Placing an order with us is quick and easy! You can either fill out our order form, which is designed to make the process a breeze, or you can email us your request. When emailing, please include all necessary information, such as contact info, date and time of your event, location, theme, colors, flavors, number of servings needed, and any ideas or inspiration pictures you have. Once we receive your order, we'll review it and get back to you with a quote, along with a follow-up email or call.
How long will it take for you to get back to me after my inquiry?
We, typically, review and respond to all inquiries on Monday-Wednesday. If you have any questions or concerns that need immediate assistance, please feel free to give us a call or send us a text, and we'll get back to you as quickly as possible.
Do I have to leave a deposit?
If you are interested in booking and would like to proceed with your order, we would require a non-refundable 50% deposit to secure your date. The remaining balance must be paid in full one week prior to your event or you will receive a 25% late fee.
Why is the deposit non-refundable?
We book up quite often so by taking your order we may have to turn down other orders. Unfortunately if you cancel we can not go back and fulfill orders that were denied to backfill your spot. Your deposit ensures availability FOR YOU and we manage our entire production schedule and also purchase necessary items based on YOUR ORDER once you book it.
Do you deliver?
We can absolutely provide delivery for all orders over $300. Please note a delivery fee is applicable. Unfortunately, due to staffing limitations, we are unable to provide delivery for all orders, therefor, orders under $300 can be picked up at our convenient location in Clifton, NJ. We will provide the exact address to you, once you have finalized payment, via text or email.
Which forms of payments do you accept?
We are currently accepting deposits and payments through ZELLE using the email partydetailz@gmail.com. For your convenience, we also accept secure payments through QuickBooks using Visa, Mastercard, Discover, American Express, and Apple Pay when you receive a quote or invoice from us.
Thank you for considering Partydetailz for your special celebration.💜
PARTYDETAILZ, LLC
📞862-295-2512
📍Clifton, NJ
All inquiries are answered
Mon-Wed ONLY.
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